417Building #1 - continuedOver half our employees are in building 1 processing orders and doing "of?ce work".Karen at one of our order entry desks. She also pulls and packs orders.Order Takers - left to rightSeated: Kelly, Karen, Cricket, Lily Standing: Cheyenne, Kay, Nadine, CherylOur order entry screens give us an incredible amount of information. Some of the items it tells our order takers include: substitute part options, color choices, sizes, kit components and even whether a multi-kit containing many parts is all in stock. We want to make sure you get the parts you need.All of our order takers receive extensive training and enter 100's of orders before taking "live" phone orders. Nadine is training Kay.Who Handles My Order?Thought you might be interested in the normal channel an order takes. Many of our people are trained in several areas if any one area gets "bogged" down. Due to space we couldn't list everyone.PHONE ORDERSNadine, Cheryl, Kelly, Cheyenne, Karen and CricketTECHNICAL HELPJohn, Kurt and ToddLETTER, FAX, EMAILTodd, Linda, Kelly, etc.ITEMS WE MAKEKurt, John, Pearl, Donna, Lori, Crystal, Amy, Jay, Liam and ToddORDER IS PULLEDKelly, Karen, Cheyenne, Kay, Ellen and CricketRECEIVING & "KITS"Cheryl, Crystal & Cindy400+ SUPPLIERSORDER IS PACKEDSHIPPING FIGUREDNadine, Karen, Cheyenne, Cricket, Ellen, Kay and LilyTO YOU VIA UPSOR POST OFFICE